FREQUENTLY ASKED QUESTIONS
As per our commitment to provide services to our customers, all pre-paid orders will be shipped free to our customers. There will be a charge of 50 Rs. For our Cash-on-Delivery orders.
The delivery will take a maximum of 3-4 Business days. However due to Covid situation, our delivery partners may face restrictions which may impact delivery. Our intention is to provide delivery as soon as possible to our customers.
Yes, customers will be provided with a tracking link to track their orders. You can also go to our website and click on ‘Track Order’ to get updated details on your orders. You can also connect with our customer helpline and get details upon your order instantly.
Yes. All the packed products will have an invoice enclosed in their packaging.
Yes, you can return your order only within 5 days of your delivery. The returned orders will only be accepted if it is returned in new condition with original packaging.
Yes. Customers will get a full refund on the product cost. However, customers have to pay for the return shipping if the products are below a certain price range.
Sirphire will take full responsibility for defective or damaged products. Customers can contact us and we will send the replacement product as soon as possible.